What is a small business phone system?

A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones.

In simpler words, IP phones work by taking telephone conversations and routing them through an IP phone system, also known as a VoIP system, over a network cable, into the network, and then out and into the internet. VoIP takes the phone communication concept and moving it over to the network.

How do I choose a small business phone system?

Making the right decision about the phone system means looking ahead and doing some planning, just as you would when investigating office space or furniture.

• Make the staffing plan.
• Decide on essential features.
• Examine your company’s geographic locations.
• Select your telecommunications technology.
• Can you Bring Your Own Device (BYOD)

Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing.